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FAQ

How can I pay?

We accept Visa and Mastercard Debit / Credit cards. We also accept PayPal. All transactions are processed by SecurePay and handled so all your information are fully encrypted and secure. 

Why the name Tom Ascott?

The Tom Ascott name stands for providing high quality products with exceptional service at affordable prices to the average person. Our inspiration came from Ascot England – a location known for its prestige, affluence and royalty. We want our consumers to be given the royal treatment and the best quality products. On the other hand Tom is a common name associated with an average person. Together the names combined instils a value that even a starving artist deserves great footwear.

Are your shoes made of real leather?

All Tom Ascott shoes are made out of 100% genuine full-grain leather.

How should I take care of my new shoes?

For smooth leather, brush well once a week to remove any dust and dirt. You can wet the brush to clean the welt if needed. As leather is a natural material it can get dry, just as your skin. To prevent this use a cream-based conditioner once in a while, apply a small amount with a damp cloth and rub in circles. This is virtuous enough; you should be admired if you make of this a ritual. Anyways, if you want to go further you can also use a neutral polish and finish with a polish brush if some shine is desired.

I am still unsure what size I am, can I have personal guidance?

No doubt, send us an email to info@tomascott.com.au and we will do our best figuring out your size.

What makes traditional retail so expensive?

Traditional retail is full of intermediations and each of them adds extra costs to the product. Do not get us wrong, we know they all have to pay their bills and the process of marketing and distributing a product is expensive. We just consider that there are shorter and more efficient paths to get a product from factory to you. We believe in looking like a gent while saving some serious bucks.

Will you ever release anything apart from shoes?

Right now our focus is on shoes. However our mission remains the same, we want you to be the best-dressed man in the room. We are open to ideas, if you have any just let us know, is it neckties, socks, shirts, butcher gloves, knife cases? Whatever you feel like, we are all ears. 

What is your Customer Service Policy?

Tom Ascott is committed to delivering exceptional customer service and quality products. We endeavour to ensure all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 5-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

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